Monthly Archives: January 2014

Managing in the shadow: Beyond technique

In the last Random Riff, Beyond Downton Abbey, I found myself wondering what management development might look like if we were to take seriously the fact that much of what goes on in any system is disorderly, unpredictable and, at times, downright chaotic. Let’s face it; plans are often merely a pretext designed to make… Read More »

Beyond Downton Abbey

Between the idea and the reality 
 Between the conception and the creation
Falls the Shadow T. S. Eliot, “The Hollow Men” In Downton Abbey there’s Upstairs and Downstairs. In organizations of any size, however, there are, in addition to the Upstairs folks and the Downstairs folks, the Neither-Upstairs-Nor-Downstairs folks (aka middle management.) Let’s call them… Read More »